FAQ

Go to /login. In this window, enter your e-mail address, password, and captcha. Click the Login button. You logged in to your account. Now you can make a deposit or start trading.

Go to /register. In this window, enter your e-mail address, password, password confirmation and agree to the Terms of Use. Click the Register Account button.

Go to the tab at the top of the page. To replenish your balance, click "Deposit" next to the desired coin.

For the convenience of our users, we have a customer support service that works 7 days a week and 24 hours a day without breaks and holidays. If you have any questions, wishes or suggestions, our specialists are always ready to help you with any problem, and also to hear your suggestions for improving the service. We will do our best to reply ASAP.

In case the expiration date of your ID document was extended, please contact our team at support and provide us with the official announcement confirming the validity of the extension, and we will update your information accordingly.

Two-factor authentication is an additional resource that allows you to access your account, even if someone else has access to your password. When you log in to your account, you will be offered two pieces of information: your password and a 6-digit authentication code. The authentication app generates new authentication code every 30 seconds. We strongly recommend that all our users enable this security feature to prevent any potential unauthorized access to their accounts. This function is necessary to ensure the security of your assets, so please take the time to set it up as soon as possible!

Know your customer (abbreviated KYC) is the term of banking and exchange regulation for financial institutions and bookmakers, as well as other companies working with private money, meaning that they must identify and establish the identity of the counterparty before conducting a financial transaction. This requirement extends to obtaining reasonably complete information about counterparties-legal entities, the nature of their business and certain business transactions for which a financial transaction is being conducted.

A partial completion of the Order took place. Please wait till the Order for the rest of the coins is accepted.

For the output, you need the account status "User"

Go to the Withdrawal tab and click on the "Cryptocurrency Withdraw" next to the desired coin, enter the address and the amount.

After the identity verification, all applications will be made within 24 hours.

This option is not available. You can still contact our support, we will do everything possible to help you solve this situation.

Unfortunately, this option is currently unavailable on our exchange.

Open your profile Settings and then page two-factor authentication. Click the "Enable 2FA" button, then the shown code must be sent to our Telegram bot that is listed there. After sending, your account will be safe and a one-time code will be sent to your Telegram to enter every time you log in

You need to provide KYC data, account login, as well as data of the latest currency deposits and withdrawals and send this information to [email protected]

Yes! The main priority in our work is the security of our clients' personal data and security. We use advanced methods and technologies in the field of security. We implemented two-factor authentication technology to protect your accounts, as well as Anti Phishing, which helps to ensure the reliability of our exchange. More than 95% of all currency is stored on cold wallets. WAF (Web Application Firewall) - a protective screen of a Web application that detects and blocks hacker attacks.

A partial completion of the Order took place. Please wait till the Order for the rest of the coins is accepted.

Please pay attention that the administration of the site does not accept, control or interfere with trading on the exchange. Please wait until another user accepts your Order. Alternatively, you can cancel an open order and submit a new order with a more competitive price.

Orders can only be purchased by users of the exchange, the administration of the site does not accept, control or interfere with trading on the exchange. If you want to speed up the process, you can cancel the open Order and submit a new order with a more competitive price.

To create an order, go to the Trade section of the main page. You can select the cryptocurrency in the "Instant" window by clicking on the desired coin. On this page you can see the forms for buying and selling cryptocurrency. Please pay attention that the Order to buy or sell can not exceed your balance. On this page, you can also see windows showing actual Buy/Sell Orders of other users of our exchange. Note that the rate is not fixed, since Coinrail is an exchange, not an exchanger, so the rates are formed based on the orders placed by other users on the Trade page. You will see the fee for your transaction before you execute the order.